What is a Mystery Shopper?
May 12, 2008 – 11:56 amEven though mystery shopping has been around for more than 70 years, many people have never heard of this type of service. As you will discover, becoming a mystery shopper is easy, it produces a little bit of income, and gives you an opportunity to help businesses improve overall customer satisfaction. Working with a reputable company, one that employees the mystery shopper, you will have an avenue for getting out and earning some income.
Most mystery shoppers have a common goal; they work in a convert fashion to detect and deliver information to the company that hired them regarding a specific business’s operation. There is an assignment given, detailed instructions and then the mystery shopper goes into the establishment to gather that information. This information is then presented back to the company in an aim to assist their marketing development.
Although the mystery shopper performs that same type of job, the jobs themselves vary dramatically. For instance, if you were to become a mystery shopper with a number of companies, you could end up performing a restaurant, oil change, apartment, and clothing store shop in a single week. The type of assignment the mystery shopper does is dependent on the industry for which the shop is being completed.
A mystery shopper will be compensated for their time in a variety of ways as well. For example, they may be paid a set figure based on the job, they may receive a reimbursement allotment or they provide both.
The requirements of a mystery shopper include being honest, confidential, and having a high level of integrity. You would also be required to have transportation, speak English unless a bilingual shop is needed, and complete the shop anonymously. Sometimes, a company will ask the mystery shopper to bring a cell phone or digital camera. However, if you do not own one or both of these items, we are now finding several of the larger mystery shopping companies loaning the items to the mystery shopper for the assignment. It is also required in most cases that the mystery shopper be a minimum of 18 or 21 years of age.
Having good communication and listening skills is also an important criteria for the mystery shopper. After all, you will be interacting with service people at all types of businesses, meaning you need to present yourself in a professional manner. Many times, you become an actor as a mystery shopper. If you were sent to a jewelry store to look at engagement rings, you might need to pretend that you are going to be engaged, although this might not be the case. Communication and listening are also important in that detailed reports are generated by the mystery shopper so paying close attention is critical to the shop’s success.
Do you shop? Do you want to get paid to shop? Mystery shopper jobs pair people who love to shop with companies who love to pay for their services. Free Mystery Shopper
Tags: Shopping
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